SERVICE ADVISOR – Bromsgrove

💼 Monday to Friday | No Saturdays | Work-Life Balance Built In
💰 Competitive OTE: £36,000

Looking for a role where your weekends are actually yours? This could be exactly what you’ve been waiting for.

Our client is a multi award-winning dealer group in the West Midlands, representing several major automotive brands. Due to continued success, they are now looking for a Service Advisor to join their busy and friendly dealership near Bromsgrove.

This is more than just a job—it’s a long-term career opportunity with a respected and growing business.

Why This Role Stands Out

• ✅ Monday to Friday working – no weekends
• ✅ Join a high-performing, supportive team
• ✅ Work with a well-established, reputable dealer group
• ✅ Real opportunity for career progression

About the Role

As a Service Advisor, you’ll be at the heart of the dealership—the vital link between customers and the workshop.

You’ll manage customer relationships from start to finish, ensuring every experience is smooth, professional, and exceeds expectations. It’s a fast-paced role where no two days are the same.

What You’ll Be Doing

• Delivering outstanding customer service and building long-term relationships
• Managing bookings and coordinating service/repair work efficiently
• Clearly explaining work required and identifying upsell opportunities
• Promoting additional products and services
• Maintaining accurate customer and vehicle records using internal systems
• Following up with customers to ensure complete satisfaction

What We’re Looking For

• Previous automotive experience is essential
• At least 2 years’ experience in customer service/telephone-based roles
• Strong communication and relationship-building skills
• Excellent organisation and time management
• Confident in selling and influencing
• IT literate with good attention to detail
• A positive, team-focused attitude with a professional approach

What Success Looks Like

• Consistently high Customer Satisfaction (CSI) scores
• Strong ability to maximise revenue per customer visit
• Accurate and thorough data management
• Customers who return—and recommend you

Ready to Take the Next Step?

If you’re looking for a rewarding career with great hours, a great team, and a great employer, we’d love to hear from you.

📧 Send your CV to ec@arc-uk.net
📞 Or call Emma Curtis on 07834 583994 for a confidential chat