Workshop Controller – Multi-Franchised Dealership | Walsall
OTE £45,000 (Uncapped) | No Saturday Working

Are you ready to take the next step in your automotive career? We’re working with a highly respected multi-franchised dealer group in the West Midlands who are looking for a driven and experienced Workshop Controller to join their dynamic team.

This is a pivotal role within the business—perfect for someone who thrives in a fast-paced environment, can manage workshop volume, and is confident working to manufacturer standards.

🚗 About the Role

This opportunity is ideal for a high-performing Senior Service Advisor or an experienced Workshop Controller looking to progress with a market-leading brand.

You’ll be responsible for overseeing workshop operations, ensuring efficiency, productivity, and exceptional customer service at all times.

🔧 Key Responsibilities

• Monitor and maintain exceptional customer service levels across the department
• Support Parts and Sales teams to ensure smooth interdepartmental operations
• Drive workshop efficiency, productivity, and profitability
• Implement and review training and development plans for all staff
• Ensure compliance with manufacturer standards and internal processes
• Promote a “right first time” culture within the workshop
• Maintain accurate job cards and ensure timely completion of all processes
• Provide technical support and mentoring to technicians when required
• Manage workload distribution and workshop resources effectively
• Maintain a clean, safe, and professional workshop environment
• Handle customer queries and resolve issues efficiently

✅ What We’re Looking For

• Proven experience in a fast-paced automotive workshop environment
• Strong leadership and team management skills
• Excellent organisational and communication abilities
• A customer-focused mindset with a drive for excellence
• Mechanical background with experience mentoring or training technicians
• Current aftersales experience (essential)
• Experience within a branded dealership environment (advantageous)
• Full UK Driving Licence

🌟 The Person

We’re looking for someone who is:

• Enthusiastic, approachable, and team-oriented
• Passionate about delivering outstanding customer service
• Professional, respectful, and reliable
• Resilient, motivated, and target-driven
• Honest, with strong integrity

💰 What’s on Offer

• OTE £45,000 (Uncapped)
• No Saturday working – enjoy your weekends!
• Career progression with a reputable dealer group
• Supportive and professional working environment

📩 Apply Now

If this sounds like the perfect next step for you, we’d love to hear from you.

Send your CV to ec@arc-uk.net or call Emma Curtis on 07834 583994 for a confidential conversation.

All applications will be treated in the strictest confidence.c