Service Manager - West Midlands

Service Manager – West Midlands Worcestershire

Competative OTE

We are currently recruiting on behalf of our client, a well-established multi-franchise dealer group, who are seeking an experienced and driven Service Manager to lead their busy dealership in the Dudley area.

This is a key leadership role within the business, ideal for someone who thrives in a fast-paced, high-volume environment and understands the importance of maintaining manufacturer standards while delivering exceptional customer service.

The Role

As Service Manager, you will take full responsibility for the day-to-day running of the Service Department. You will lead and inspire a team of technicians, a Workshop Controller, and front-of-house staff to deliver operational excellence and outstanding customer satisfaction.

This opportunity is perfect for a results-driven, customer-focused professional looking to further their career with a market-leading automotive brand.

Key Responsibilities

• Oversee and continuously improve customer service levels, working closely with Parts and Sales departments
• Identify operational challenges and implement effective solutions, including training and process improvements
• Develop and manage Service Department plans, budgets, and financial targets
• Analyse market potential and produce accurate revenue forecasts
• Control departmental costs, profitability, and productivity using management accounts
• Monitor workshop efficiency, debtors, and working capital performance
• Plan and execute sales and promotional activities to support department growth
• Lead, motivate, and develop all service personnel through structured training programmes
• Contribute to the wider management team and support dealership PR and business development initiatives

Experience & Qualifications

• Proven experience in an Aftersales/Service Manager role within the automotive sector (essential)
• Experience within a franchised dealership environment
• Strong understanding of financial and operational performance metrics
• Experience with volume brands is advantageous
• PLC experience is desirable but not essential
• Demonstrable success in improving CSI (Customer Satisfaction Index) and delivering above-budget financial performance

The Ideal Candidate

You will be:

• A confident and motivating leader
• Passionate about delivering exceptional customer service
• Highly organised with strong commercial awareness
• Resilient, driven, and results-focused
• Professional, honest, and operating with high integrity
• Friendly, approachable, and able to build strong relationships with customers and colleagues

If you’re ready to take the next step in your automotive career and lead a high-performing team within a respected dealer group, we’d love to hear from you.

If you are interested in this role then please send your CV to ec@arc-uk.net or call Emma Curtis on 07834583994 for a Confidential conversaton. All applications will be treated in the strictest confidence.