My client is offering a great opportunity for an experienced Service Manager to join their busy, successful Service Department at their Award-Winning family owned group and run Stoubridge dealership.

Are you an experienced automotive Service Manager with a proven track record of driving performance and operational excellence?

Are you people-focused and motivated by the chance to join a forward-thinking automotive retailer?
If you’re interested, then we are looking for you.

Main Purpose of Job

• To ensure the efficient and profitable operation of the Service Department, controlling resources to achieve budget requirements and enhanced customer satisfaction.
• To maximise Departmental profitability through the sale of labour, parts, accessories and materials via all sales channels.

Key Performance Areas

Operating Controls

Ensure the accurate and timely completion of administration and operational tasks, complying at all times with Company reporting and other policies. Strive to achieve a consistently high level of customer satisfaction through outstanding personal and professional conduct.

Prospecting and Marketing

In collaboration with other managers, seek to identify and connect with new customers and markets – as well as existing customers – growing market share, long-term loyalty and profitability through high-quality marketing and promotion strategies.

Budget Management

Achieve all agreed financial objectives. Efficiently plan, monitor and maintain all relevant budgetary controls.

Planning and Organisation

Plan ahead and manage time effectively to ensure all tasks are achieved to deadline, achieving optimum economy and the highest-possible levels of customer satisfaction.

Communication

Carry out briefings to clearly communicate individual and team objectives, and give regular constructive feedback on achievements. Develop and maintain professional and positive working relationships with colleagues, suppliers and external representatives.

People Management

Ensure the effective recruitment, induction, and performance management of employees, minimising staff turnover by maintaining a motivated, productive and rewarded team. Develop the job-related skills of the team through regular and measured training activities.

Policies and Practices

Strive to achieve a consistently high level of customer satisfaction by following all relevant operating procedures. Ensure all employment, environmental, Health & Safety and other policies are strictly adhered to, operating within the law at all times.

Personal Criteria

Display professionalism and motivation, encouraging beneficial change and supporting the company’s reputation for excellence through high standards of personal behaviour, including appropriate dress code. Assess own performance and effectiveness and undertake personal development activities.

You must possess a full, clean UK driving license, and have held a similar position within the automotive industry. These are essential.

Company Benefits

• 22 days annual leave (plus 8 bank holidays)
• Contributory pension scheme (after 90 days)
• Manufacturer training and development
• Basic £35K OTE £55K
• Company Car

Working Hours: Mon-Fri 08.00-18.00, plus Saturday morning rota 08.00-12.30

Salary: Competitive salary and bonus/incentive scheme for the successful candidate.