What we are looking for:
As a leading West Midlands Privately owned group we continue to grow and we are looking for experienced Parts Manager to help us achieve outstanding Customer Satisfaction. Ideally you will have Franchise experience; however, manufacturer training will be on-going for the successful candidate.
We are looking for individuals who possess the following competencies:
As a Parts Manager you will be an integral member of the aftersales team. You will be responsible for the day to day running of the parts department.
Your Role:
Through excellent customer service you will promote and affect sales of stock, at retail, trade and workshop counters both over the phone and face to face.
Your Main Duties
- Ensures that all customers at retail, trade and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
- Completes all administrative functions in an accurate and timely manner
- Achieves sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
- Answers customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon
- Communicates and logs any discrepancies of stock with the Parts Manager
- Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
What we’re looking for:
- Previous experience as a Parts Advisor is required
- Exceptional verbal and written skills and excels in both telesales and customer facing roles
- Prior experience of using parts catalogues and understanding stock control is essential
- Demonstrates excellent attention to detail and accurate record-keeping
- CDK experience would be advantageous
- Collaborates with colleagues to support the achievement of increased profit and sales
- Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded
- Positive friendly and professional manner, demonstrates integrity, discretion and objectivity
- Computer literate, including Microsoft Office
- A good technical understanding of motor vehicles
We are looking for a very talented, Parts Manager to join our Service Team. Ideally you will have an enviable and proven track record as a Parts Advisor, preferably with Motor Industry experience and ideally you will have knowledge of Kerridge.
Additionally, we are looking for individuals who possess the following competencies:
• Good Literacy & Numeracy
• Sound IT skills
• Delivering Results and Meeting Customer Expectations
• Learning and Researching
• Following Instructions and Procedures
And a great attitiude