Car Servicing Technician – Major Car Franchise - DORCHESTER
We have been asked by a leading brand franchised Car Dealership in Dorchester to provide our assistance in their recruitment of an experienced after-sales professional for the position of Workshop Controller.
The main part of this role is to control and manage workshop efficiency, optimising resources and people, providing superlative levels of accuracy and productivity whilst providing a courteous, professional and advisory customer satisfaction in line with the nature of the vehicle brand.
Applicants must have good people, communication and keyboard skills, and already be able to organise work in a precision technical car service environment.
You must also have the ability to maintain results and operating efficiency as well as the ability to lead and motivate a dedicated team, also assuring the highest levels of CSI, KPI and QC at all times, and these disciplines are seen as key to this appointment.
Key objectives and responsibilities will include:
Achievement of Daily / Monthly Revenue Targets & Budgets
Focus on Workshop Efficiency and minimise Technician idle time
Quality Control Check Programmes & Manufacturer Brand Compliance.
Job Card Quality and supporting documentation
Security of Tools, equipment, including stock checks
Control access to the Workshops and Workshop Yards.
Discipline of any subordinate Workshop Staff
Cleanliness of Workshops
Ensuring compliance and enforcement of all Health & Safety legislation.
Ensuring Audit “Pass” for all manufacturer(s) & ISO Audits
Strict Accounting, Control & Distribution of all consumables for the Workshop
Regular complete stock checks must be supervised for Tooling and special equipment and the relevant submission made to the Manager responsible.
Responsible to ensure that all parts required for daily jobs have been ordered and have arrived in advance of the job diary date.
Liaison with The Booking Advisor to review all job cards appointments
Quality Control of Service washes and relationship with Valeting sub-contractor(s)
Responsible for the daily managing and running of this department and ensuring that the department is adequately staffed during business opening times
Daily Customer work progress communication & Upsell communication for cars in progress (being worked on)
Excellent basic depending upon experience
Good Bonus for achievement of KPI’s (including CSS) and uncapped
45 hours per week
22 days annual leave plus bank holidays or days in lieu if worked
2% employer matched pension scheme
Life assurance to the value of 2 years’ salary
Free eye tests
Childcare voucher scheme
Discounted products and services with the dealer group
High street voucher discount scheme
You will work in a first class working environment and receive excellent training and development from both, the brand manufacturer and Dealership staff.
CV to Anthony Radley at: email@example.com or call for a confidential discussion on 0780 371 2000